From: Subject: Date: Fri, 3 Aug 2001 23:41:56 -0600 MIME-Version: 1.0 Content-Type: multipart/related; boundary="----=_NextPart_000_0051_01C11C75.E1AAC0E0"; type="text/html" X-MimeOLE: Produced By Microsoft MimeOLE V5.50.4522.1200 This is a multi-part message in MIME format. ------=_NextPart_000_0051_01C11C75.E1AAC0E0 Content-Type: text/html; charset="Windows-1252" Content-Transfer-Encoding: quoted-printable Content-Location: http://www.bigby.com/samplereports/select/retail_combo.htm
RetailCombo r i m cpb n

Staffing Retail Combo=20
Copyright =A9 1995, 1997, 1999, 2000, = Bigby, Havis=20 & Associates, Inc. All rights reserved.

Survey Results for:

  

Bradley Example

ID:
  
Test Date:
   5/15/2001 4:43:06 PM
Organization:
   BHA = testing
=20    

This Report Is Confidential

  • Lock it up=20
  • Don't leave it out=20
  • Don't show it to the candidate
 
   

Use This Report To Make Good Decisions

  • Retest or avoid candidates with Invalid results=20
  • Avoid candidates with Avoid scores=20
  • Use interview probes and other report information to = evaluate=20 Okay, Good or Better candidates=20
  • Combine information from all sources (survey, = interview,=20 references, etc.) to make a final decision=20
Results
=20

Random Response:

A check for random responding. If = Invalid, the=20 candidate could not or did not read the test well enough to avoid=20 responding randomly, and these results should not be used. 		 
Random Response:
Valid
Invalid
 
X
  
 =20

Integrity Index:

A measure of the candidate's attitudes = about=20 personal integrity and work ethic.

 
Score:
11
Avoid
Okay
Good
 
X
  
0-8
9-11
12-13
 

Retail Math Score:

A measure of retail math and basic = numerical=20 reasoning skills. 		 
Score:
11
Needs Training
Okay
 
X
0-8
9-14
 =20

Performance Indicies:

Measures of traits associated with success in these jobs. =

 
 
Score:
Avoid
Okay
Good
Clerk/Cashier:
25
    
X
 
 
0-15
16-22
23-34
Sales Associate:
12
X
    
 
 
0-15
16-19
20-25
Details
=20

Performance Sub-scale Analysis:



The table below = presents=20 the candidate's scores for each of the sub-scales of the = Performance=20 Indices.

Flagged areas should be probed in the interview.=20

 
Subscale
Flags
Clerk/Cashier
Sales Associate
Energy
(activity level; action = orientation)
 
 
Positive Service Attitude
(appreciation of the service = role)
X
(n/a)
Accommodation to Others
(willingness to accommodate the desires = of=20 others)
 
(n/a)
Positive Sales Attitude
(positive attitude about the customer = &=20 sales)
(n/a)
X
Persuasiveness
(persuade, influence customers &=20 associates)
(n/a)
X
Initiative
(take personal = responsibility)
(n/a)
X
Good Judgment
(factual, objective thinking)
(n/a)
 
Frustration Tolerance
(remain emotionally positive in spite of = frustration)
 
 
Acceptance of Diversity
(tolerance of others different from = self)
 
 
*If flagged, see interview probe = suggestion(s) in=20 later = section.
Details
=20
 

Job Task Responses:

How willing are you to . . .
Would do it
and enjoy it
Would do it
Would do it, but
not like = it
Would not want
to do it
Would not
do it
Work part-time (less than 30 hours = per=20 week)?
  
X
      
Work weekdays?
  
X
      
Work holidays?
    
X
    
Adjust work schedule on short = notice?
X
        
Work evenings or nights?
  
X
      
Work weekends?
  
X
      
Work overtime?
X
        
Commit to being on time, every = time?
X
        
Make change & handle = money?
X
        
Work alone?
X
        
Mop & sweep inside?
    
X
    
Pick up trash outside?
    
X
    
Clean the restroom?
      
X
  
Handle rude customers?
    
X
    
Stock merchandise?
X
        
The table above reports the candidate's stated = willingness to do tasks commonly required in jobs similar to = this=20 one. Indications of reluctance should be probed during the=20 interview.
Counterproductive
Behaviors
=20
In this section, undesirable responses = by the=20 candidate to theft, job commitment, work ethic, resistance to = direction,=20 safety, etc. questions are presented. The total number of survey = questions=20 for each topic is given in parenthesis. The candidate selected an=20 undesirable response to the following:

 
THEFT (7 possible questions)
  • Most employers expect employees to take home some items that = are=20 really company property. . . Agree =

     

WORK ETHIC (8 possible questions)
  • It would bother you very much if you knew another employee = was=20 losing the company money because of rudeness to customers or = vendors. .=20 . Disagree=20

     
= = = = = = = = =
Interview
=20


 

Preparation:

  • Review the application form=20
  • Review the SELECT test results
 

STEP 1: Open the Interview

Hello, my name is ____________ = and I=92m=20 the _____________ (your position). We=92re glad that you are = interested in=20 this position. The purpose of this interview is to learn more = about you=20 and your work experiences. I will be asking you some questions = about your=20 previous experience, how you approach certain things, etc. You = will=20 probably see me jotting down some notes -- that's to help me = remember=20 better what you said after the interview is over. There are no = correct or=20 incorrect answers, what we want is to learn more about you. At the = end,=20 I=92ll leave some time to answer any questions you might have. If = you are=20 ready, we can begin.
 

STEP 2: Review the Application and Investigate Potential = Problem=20 Areas

___All blanks completed?   ___Employment gaps?
___Application signed?   ___Extremely high or low = earnings?
___Several jobs in the last 2 = years?   ___Earnings show = progress?
___Vague reasons for leaving = job(s)?   ___Can complete all essential=20 functions?

Example Questions:
I see that you were unemployed = from=20 _____to _____. Please tell me about this period of unemployment. =

I=20 see that you left your previous employer for personal reasons. = Would you=20 explain further?

I noticed that you have changed jobs = frequently=20 in the recent past. Why?

 

STEP 3: Review SELECT Flags and Begin In-depth = Questions

While=20 asking the following interview questions, be sure to listen and = probe in=20 the following areas highlighted by SELECT:

  • Low Positive Service Attitude=20
  • Negative Sales Attitude=20
  • Low Persuasiveness=20
  • Low Self Reliance


 

 1. Tell me briefly about your = last=20 job? Which aspects did you like most? Why? Also, which did you = like the=20 least? Why?


 

 

 

 2. = Have=20 you ever worked or volunteered in a position where your primary=20 responsibility was to assist or serve people? How did you like it? = How=20 successful were you? (Probe for willingness to serve the needs = of=20 others.)


 

 

 

 3. = Have=20 you ever worked in a sales job? Did you have quotas? How were you = paid?=20 Hourly? Commission? How well did you do?


 

 

 

 4. = What=20 type of boss do you prefer and why?


 

 

 

 5. = What=20 type of people do you like to work with? Why?


 

 

 

 6. = What=20 kinds of things frustrate or irritate you at work? How do you = handle them?=20 Please give me an example.


 

 

 

 7.=20 Think about the last time that you received negative feedback from = someone. What was the feedback and how did you respond?


 

 

 

 8.=20 Describe for me how you would approach a customer at our store. = What would=20 you say?


 

 

 

 9. = What=20 did/would you do if a customer did not want to buy your product or = service?


 

 

 

 10.=20 Sooner or later we all have to deal with a customer who has = unreasonable=20 demands. Think of a time when you had to deal with an unreasonable = request. What did you do?=20

 

 

 

 =20


If you are still concerned about the Performance Flag = areas, here=20 are some additional questions to ask:
Low Positive = Service=20 Attitude: What do you see as the pluses and minuses of a = customer=20 service job? What types of customers and co-workers do you like? = Why? What=20 kind do you not like? Why? (Listen for defensiveness or a tendency = to feel=20 demeaned by the service=20 role.) 

 

 

Negative = Sales=20 Attitude: Describe the pluses and minuses of a sales job. = What do=20 you like about sales jobs? What do you not like? (Listen for = suggestions=20 that the candidate may have a defensive or negative attitude, = especially=20 about helping or doing things for customers or other=20 people.) 

 

 

Low=20 Persuasiveness: Tell me about situations in which you were = required to influence the decisions or actions of others. When are = you=20 convincing? When are you not? (Listen for an ability to persuade = customers=20 and others to do=20 something.) 

 

 

Low = Self=20 Reliance: In your previous jobs, what types of decisions = did you=20 typically make? What issues were involved? How did you make your=20 decisions? (Listen for a willingness to rely on self in making = decisions=20 versus a tendency to look to others to decide.) Please describe a = recent=20 situation for which you assumed personal responsibility for making = a=20 decision or taking an action. (Listen for indications of active = pursuit of=20 increased responsibility versus passive=20 = acceptance.) 

 

 

 =20

STEP 4: Conclude the Interview

Those are all the questions = that I=20 have for you. I appreciate the time that you have given to me. Is = there=20 anything that you would like to ask me? =

 

 =20
 =20

STEP 5: Make the Hiring Decision


  • Resist the temptation to hire someone just because you need = to fill=20 the job. You are likely to pay for a hiring mistake both in = money and=20 time.

  • Focus on how well the candidate fits the demands of the job, = not how=20 much you like the candidate=92s personality or how much you have = in common=20 with the candidate.

  • The selection process is designed as an aid to the = well-reasoned=20 judgment of a hiring manager, not a replacement for this = judgment. In=20 the end, every hiring decision is a judgment call. Use the tools = provided in this process to inform your decision, not make it = for you.=20


 =20
Use the following checklist to guide your decision. = Please=20 indicate your recommendation and write your comments in the=20 appropriate Recommendation box. In addition, write your = initials in=20 the Initials column.

Actions

Recommendation

Initials

Review Application
Not Acceptable

 
Some Reservations

 
Consider Further

 		  
Prescreen (Optional)
Not Acceptable

 
Some Reservations

 
Consider Further

 		  
Test Candidate & Review the = SELECT=20 Report
Not Acceptable

 
Some Reservations

 
Consider Further

 		  
Behavioral Interview
Not Acceptable

 
Some Reservations

 
Acceptable

 		  
Reference Checks = (Optional)
Not Acceptable

 
Some Reservations

 
Acceptable

 		  
Background Check = (Optional)
Not Acceptable

 
Some Reservations

 
Acceptable

 		  
Decide
Do Not Make Offer

 
Eligible At Later = Date

 
Make Offer

 		  
Drug/Medical Screen = (Optional)
Fail

 
 
Pass

 		  
Copyright =A9 1995, 1997, 1999, 2000, = Bigby, Havis=20 & Associates, Inc. All rights=20 reserved.
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