From: Subject: Date: Fri, 3 Aug 2001 23:40:00 -0600 MIME-Version: 1.0 Content-Type: multipart/related; boundary="----=_NextPart_000_0048_01C11C75.9CD15380"; type="text/html" X-MimeOLE: Produced By Microsoft MimeOLE V5.50.4522.1200 This is a multi-part message in MIME format. ------=_NextPart_000_0048_01C11C75.9CD15380 Content-Type: text/html; charset="Windows-1252" Content-Transfer-Encoding: quoted-printable Content-Location: http://www.bigby.com/samplereports/select/personalsvc.htm
PS r i n




SELECT for Personal Service=20
Copyright =A9 1995, 1997, 1999, Bigby, = Havis &=20 Associates, Inc. All rights reserved.
=

Survey Results for:

  

Suzanne Example

ID:
  
Test Date:
   3/17/00 12:27:30 PM
Organization:
   Beauty, Inc.
Region:
   Northeast
District:
   A
Store:
   75


 

 

 

 =20
=20    

This Report Is Confidential

   
  • Lock it up=20
  • Don't leave it out=20
  • Don't show it to the candidate
 
   

Use This Report To Make Good Decisions

   
  • Retest or avoid candidates with Invalid results=20
  • Avoid candidates with Avoid scores=20
  • Use interview probes and other report information to = evaluate Okay=20 and Good candidates=20
  • Combine information from all sources (test, interview, = references,=20 etc.) to make a final decision
=20
 =20

Results
=20




 

 
 

Random Response:

A check for random responding. If = Invalid, the=20 candidate could not or did not read the test well enough to avoid=20 responding randomly, and these results should not be used. 		=
Random Response:
Valid
Invalid
X



 

Integrity Index:

A measure of the candidate's attitudes = about=20 personal integrity and work ethic.

Score:
13
Avoid
Okay
Good
X
0-8
9-11
12-13

=20
 

Performance Index:

A measure of the traits associated with = successful performance in this job. 		=
Score:
27
Avoid
Okay
Better
X
0-15
16-22
23-34


 

  =

Details
=20

Performance Sub-scale Analysis:



The table presents = the=20 candidate's scores for each sub-scale of the Performance=20 Index.

Flagged areas should be probed in the interview. =
=
Subscale
Okay
Flag*
Energy
(activity level; action = orientation)
X
Frustration Tolerance
(remain emotionally positive in spite of = frustration)
X
Accommodation to Others
(willingness to accommodate the desires = of=20 others)
X
Acceptance of Diversity
(tolerance of others different from = self)
X
Positive Service Attitude
(appreciation of the service = role)
X
Socially Outgoing
(enjoy interacting with = people)
X
*If flagged, see interview probe = suggestion(s) in=20 later section.

Job Task Responses:

How willing are you to . . .
Would do it
and enjoy it
Would do it
Would do it, but
not like = it
Would not want
to do it
Would not
do it
Work weekdays?
X
Work evenings or nights?
X
Work weekends?
X
Work holidays?
X
Work overtime?
X
Commit to being on time, every = time?
X
Adjust work schedule on short = notice?
X
Work cooperatively with = others?
X
Handle demanding people?
X
Handle rude customers?
X
Make change & handle = money?
X
The table above reports the candidate's stated = willingness to do tasks commonly required in jobs similar to = this=20 one. Indications of reluctance should be probed during the=20 interview.


= = = = = = = = = =
=20
Interview
=20


 

Preparation:

  • Review the application form=20
  • Review the SELECT test results

STEP 1: Open the Interview

Hello, my name is ____________ = and I=92m=20 the _____________ (your position). We=92re glad that you are = interested in=20 this position. The purpose of this interview is to learn more = about you=20 and your work experiences. I will be asking you some questions = about your=20 likes and dislikes, your goals, etc. You will probably see me = jotting down=20 some notes -- that's to help me remember better what you said = after the=20 interview is over. There are no correct or incorrect answers, what = we want=20 is to learn more about you. At the end, I=92ll leave some time to = answer any=20 questions you might have. If you are ready, we can = begin.
=

STEP 2: Review the Application and Investigate Potential = Problem=20 Areas

___All blanks completed?   ___Employment gaps?
___Application signed?   ___Extremely high or low = earnings?
___Several jobs in the last 2 = years?   ___Earnings show = progress?
___Vague reasons for leaving = job(s)?   ___Can complete all essential=20 functions?

Example Questions:
I see that you were unemployed = from=20 _____to _____. Please tell me about this period of unemployment. =

I=20 see that you left your previous employer for personal reasons. = Would you=20 explain further?

I noticed that you have changed jobs = frequently=20 in the recent past. Why?

=

STEP 3: Review SELECT Flags and Begin In-depth = Questions

While=20 asking the following interview questions, be sure to listen and = probe in=20 the following areas highlighted by SELECT:

  • Low Energy Level=20
  • Low Frustration Tolerance


 

 1. Tell me about your=20 responsibilities in your previous (or current) job? Which did you = like=20 most and why? Also, which did you like the least? Why? (Listen = for=20 relevant work experience and likes and dislikes that may or may = not fit=20 this job.)


 

 

 

 2. = Why=20 are you considering leaving or why did you leave your current/last = job?=20 (Listen for reliability, job fit.)


 

 

 

 3. = What=20 attracts you to this job in our company? (Listen for a desire = to work=20 and to provide high quality service to your clientele.) =


 

 

 

 4. = How=20 would you describe yourself as an employee? What are your = strengths?=20 Weaknesses? (Listen for strong interpersonal skills, work ethic = and a=20 willingness to build customer relationships.)


 

 

 

 5. = What=20 type of people do you like best? And least? Why? (Listen for = openness=20 and a lack of prejudice.)


 

 

 

 6. = What=20 do you think excellent customer service would be in our business?=20 (Listen for service knowledge, values)


 

 

 

 7. = Tell=20 me about a time when someone failed to provide good service to = you. Give=20 me examples of what the person did poorly. How could he/she have = improved?=20 (Listen for service knowledge and values.)


 

 

 

 8. = What=20 do you think is most important in building long term, repeat = customer=20 business? (Listen for work ethic, service values, willingness = to=20 serve.)


 

 

 

 9. = Why=20 would a customer refer business to you? (Listen for willingness = to=20 serve and accommodate customers.)


 

 

 

 10.=20 Sooner or later, we all have to work with a customer who is = unreasonable.=20 What types of behavior would you find most frustrating? How would = you=20 respond under such a circumstance? (Listen for openness, tact = and=20 ability to handle difficult people.)


 

 

 

 11.=20 From your understanding of the job, what aspects of the job will = you like=20 the most? What are some things you might dislike? (Listen for = job=20 knowledge and job fit responses.)=20

 

 

 

 =20


If you are still concerned about the Performance Flag = areas, here=20 are some additional questions to ask:
Low Energy=20 Level: Describe your preferred pace. In what types of work = situations would you like to be more energetic? (Listen for = answers that=20 suggest that the candidate can't handle the pace of the job, or = can't=20 self-start to get the job=20 done.) 

 

 

Low = Frustration=20 Tolerance: Describe those aspects of previous jobs which = have=20 frustrated or irritated you. How does stress on the job affect = you?=20 (Listen for responses that suggest a tendency to be easily = affected by the=20 ups and downs of the job or by personal=20 = circumstances.) 

 

 

=20

STEP 4: Conclude the Interview

Those are all the questions = that I=20 have for you. I appreciate the time that you have given to me. Is = there=20 anything that you would like to ask me? =

 

 =20
=20

STEP 5: Make the Hiring Decision


  • Resist the temptation to hire someone just because you need = to fill=20 the job. You are likely to pay for a hiring mistake both in = money and=20 time.

  • Focus on how well the candidate fits the demands of the job, = not how=20 much you like the candidate=92s personality or how much you have = in common=20 with the candidate.

  • The selection process is designed as an aid to the = well-reasoned=20 judgment of a hiring manager, not a replacement for this = judgment. In=20 the end, every hiring decision is a judgment call. Use the tools = provided in this process to inform your decision, not make it = for you.=20


=20
Use the following checklist to guide your decision. = Please=20 indicate your recommendation and write your comments in the=20 appropriate Recommendation box. In addition, write your = initials in=20 the Initials column.

Actions

Recommendation

Initials

Review Application
Not Acceptable
Some Reservations
Consider Further
Prescreen (Optional)
Not Acceptable
Some Reservations
Consider Further
Test Candidate & Review the = SELECT=20 Report
Not Acceptable
Some Reservations
Consider Further
Behavioral Interview
Not Acceptable
Some Reservations
Acceptable
Reference Checks = (Optional)
Not Acceptable
Some Reservations
Acceptable
Background Check = (Optional)
Not Acceptable
Some Reservations
Acceptable
Decide
Do Not Make Offer
Eligible At Later Date
Make Offer
Drug/Medical Screen = (Optional)
Fail
Pass
=20
Copyright =A9 1995, 1997, 1999, Bigby, = Havis &=20 Associates, Inc. All rights=20 reserved.
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